Refund and withdrawal policy

In short

• One-time payment, no automatic renewal: we never charge you again unless you buy again.
• 14-day right of withdrawal: it ends once access starts, because by paying you ask for immediate access.
• Our refund: money back if you ask within 7 days and used the AI fewer than 2 times.
• Duplicate or wrong charges: always refunded.

14-day right of withdrawal

As a consumer in the European Union you generally have 14 calendar days to withdraw from a distance contract. Passes are digital content not supplied on a physical medium: on the payment page, next to the button, we tell you that by paying you ask for access to start at once and accept that, once it has started, you lose the right of withdrawal (Art. 16(m) of Directive 2011/83/EU; Art. 103(m) of the Spanish consumer law). We also confirm it in the receipt we e-mail you.

Our 7-day refund

In addition, we refund the full amount of your most recent purchase when both conditions are met:

• you ask within 7 days of payment, and
• since paying you have started fewer than 2 AI sessions. An AI session is: a speaking task or test with the examiner, a writing correction, or a full DELE A2 mock. CCSE practice, reading and listening do not count.

The Account page shows whether your purchase qualifies and until which day you can ask. Once refunded, the pass from that purchase is switched off. The money goes back to the same card; your bank may take a few days to show it.

How to ask

Write to us with the contact form using your account e-mail and put «Refund» in the message. We check the purchase and refund it by hand; we let you know by e-mail.

Duplicate or wrong charges

If we charged you twice or by mistake, write to us: we always refund it, even if the conditions above are not met.

Last updated: 9 November 2026