Which institution can a person turn to if they want to complain about the poor working of an administration?
¿A qué institución puede dirigirse una persona que quiere quejarse del mal funcionamiento de una administración?
- AA la oficina del consumidorThe consumer office
- BAl Defensor del PuebloThe Defensor del Pueblo
- CA la Policía NacionalThe Policía Nacional
Show answer and explanation
✓ Al Defensor del Pueblo
The Defensor del Pueblo (the ombudsman) is the high commissioner of the Cortes Generales (the Spanish parliament) for protecting the rights of citizens. It deals with complaints about the poor working of the public administrations, and any person can use it, Spanish or foreign, free of charge. It is not a judge and does not decide, but it investigates and recommends changes. For consumer complaints, such as about a purchase, the consumer office is a different service.
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Original practice question on a public fact, not from the official bank. For the official bank: Official CCSE manual (PDF).